Privacy statement

Smartlook is developed and operated by Smartsupp.com, s.r.o., VAT ID : CZ03668681.

Started in 2016, Smartlook provides qualitative website and mobile app analytics with always-on visitor recordings, automatic event tracking, conversion funnels, and heatmaps for websites. Not just numbers and graphs, Smartlook helps websites & apps owners to truly understand their users’ actions.

How is personal information secured?

Smartlook protects personal information with use of the latest industry standards and security measures. Smartlook uses SSL/TLS encryption (secure sockets layer / transport layer security) for protection of user data and personal information.

A Smartlook user can access and update personal information after signing in to the Smartlook account located under the dashboard page. To sign in, the user is required to know his/her login credentials – email address and password. There is no way to access personal information without knowing the login credentials, therefore no unauthorized party can access it.

Data Processing Agreement

You can review & download Smartlook’s Data Processing Agreement (DPA) here: www.smartlook.com/dpa.

While using Smartlook, temporary files, known as Cookie files, can be stored and processed. By processing cookie files personal information might be collected and linked with the visitor. This personal information is used solely to improve the Smartlook services. Smartlook respects privacy of its users and visitors and while processing Cookie files we follow the privacy rules of the European Union.

A visitor can prevent collection and storing of Cookie files by turning off Cookies, or browsing the web in Incognito (private) mode, where he/she remains anonymous. This mode is supported in all modern browsers. By doing so, the user acknowledges that Smartlook services might not work properly and that use of Smartlook services can exhibit unexpected behavior.