Play video recordings of visitors and see what they actually do on your website. It helps you reveal mistakes and find out what to improve. You see the visitor’s mouse movement, where he clicked and how he handled filling of forms.
The Visitor info panel shows all recordings from repeat visitors in one place. If a visitor came more than once to your website then you will be able to see all visits in a row. This gives you greater insight and context about the visitor’s behavior. As an example, you can now see the following behaviors: visitor came to your website from a Google Ads on day one, browsed a few products and then left your website. Two days later came back from clicking on a Facebook link and finished the purchase.
Find the important visitors using filters. You can filter visitors who were in shopping basket, pricing or other important pages.
When you discover bad user experience on your website, simply send a link with the recording to your UX designer or developer, so everyone can see what the issue is.
You can have an unlimited number of websites under your Smartlook account. You can also get invites to access your clients’ accounts.
You can show customer info in Smartlook to see who is actually browsing your website. Use our API to link customer’s name, email or other info from your system.