Gain behavior insights with visitor recordings

Look at your website through your customers’ eyes

Replay videos of your users’ sessions

Watch real video recordings of your users' sessions to see how they interact with your website. These replays help reveal errors and show areas for improvement. You can watch mouse movement, clicks, and form interactions to understand customer experience.
Replay videos of your users’ sessions

Identify your customers

Pinpointing your customers by their email, name, account ID, or any other info stored in your own database can help you solve — or even prevent — issues. With our API, find specific user sessions and prevent customers from leaving.
Identify your customers

Share recordings across teams

Spotted bad UX on your website or product? Simply send the recording with the error to your UX team or developer. Got a support ticket from a confused user? Your support team can view the problem directly in a recording. Save everyone’s time and energy, and deliver a better product to your customer.
Share recordings across teams

See JavaScript errors in the console

Make your developers’ lives easier with a built-in JS console that displays a detailed list of errors that occurred in a visitor’s browser.
See JavaScript errors in the console
Replay videos of your users’ sessions Identify your customers Share recordings across teams See JavaScript errors in the console

See the complete visitor journey

Want to see a visitor’s journey from start to finish? Smartlook puts recordings of a user’s every visit all in one place, from when they first find your website through a Google ad to when they complete a purchase via Facebook. Get fuller context and better insights into your visitors’ behavior.
See the complete visitor journey

Segment recordings with the right filters

Make sure you keep an eye on important activity! Keep track of recordings of user actions like filling out payment details but not paying, abandoning a shopping cart, or bouncing from a landing page — and save these segments to revisit and analyze again in the future.
Segment recordings with the right filters

Integrate with your favorite apps

Smartlook integrates with over 50 tools and platforms — and we’re always looking to add more. Use Google Analytics, Intercom, Zendesk, and loads more. Find what fits for you and your teams to work in sync.
Integrate with your favorite apps
See the complete visitor journey Segment recordings with the right filters Integrate with your favorite apps