Replay videos of your users’ sessions
Watch real video recordings of your users' sessions to see how they interact with your website. These replays help reveal errors and show areas for improvement. You can watch mouse movement, clicks, and form interactions to understand customer experience.
Identify your customers
Pinpointing your customers by their email, name, account ID, or any other info stored in your own database can help you solve — or even prevent — issues. With our API, find specific user sessions and prevent customers from leaving.
Share recordings across teams
Spotted bad UX on your website or product? Simply send the recording with the error to your UX team or developer. Got a support ticket from a confused user? Your support team can view the problem directly in a recording. Save everyone’s time and energy, and deliver a better product to your customer.
Make your developers’ lives easier with a built-in JS console that displays a detailed list of errors that occurred in a visitor’s browser.
See the complete visitor journey
Want to see a visitor’s journey from start to finish? Smartlook puts recordings of a user’s every visit all in one place, from when they first find your website through a Google ad to when they complete a purchase via Facebook. Get fuller context and better insights into your visitors’ behavior.
Segment recordings with the right filters
Make sure you keep an eye on important activity! Keep track of recordings of user actions like filling out payment details but not paying, abandoning a shopping cart, or bouncing from a landing page — and save these segments to revisit and analyze again in the future.
Integrate with your favorite apps
Smartlook integrates with over 50 tools and platforms — and we’re always looking to add more. Use Google Analytics, Intercom, Zendesk, and loads more. Find what fits for you and your teams to work in sync.