GDPR

Read the GDPR
or at least the definition.
EU/EEA accounts with EU visitors: Follow the blue path.
Everyone else with non-EU visitors: Follow the green path.
By default, your site should be safe. To be certain, inspect your site for personal data.
If you want to track personal data, follow the light blue path. Otherwise, you can exclude this data from being tracked and then follow the dark blue path.
Inspect your site for personal data, and exclude this data from being tracked.
I have personal data on my site and I want to start tracking it.
Make a test recording to ensure you don’t record any personal data.
Make a test recording to ensure you don’t have any EU personal data on your site.
I want to track visitor IPs.
I want to record forms with personal data.
I want to identify my visitors.
Okay — I have a free account, so I don’t record or use any personal data on my website or in the API.
Okay — my users are outside the EU and are protected by other laws.
I don’t need the DPA.
By default, we exclude IP tracking of your visitors. You need to get their consent first.
By default, we don’t record forms. You will need to get consent first. (Of course, things like credit card numbers and passwords are never recorded.)
This is a great feature to provide support for your visitors, but you will need to get their consent first.
Go to your projects settings tab in your dashboard and activate the required features.
1

Check out our great new features.
Adjust your settings in the projects settings tab of your dashboard if needed.
Then review the DPA and toggle button to sign it.
2

Add your use of Smartlook to your terms or privacy policy.
Add your use of Smartlook to your terms or privacy policy.
Show the consent to your visitors and get their response.
3

Notify your visitors that they can opt out.
Notify your visitors that they can opt out.
Place the script with your consent wording on your page.
4

See our Privacy page for more details.
See our Privacy page for more details.
Once you’ve gotten consent, you can now begin recording forms and IP addresses. You can also identify your visitors through the API.
5
Contact us at privacy@smartsupp.com
Contact us at privacy@smartsupp.com


*Disclaimer: This is not a legal statement. You should consult your specific details with your lawyer.