Our integration with Intercom allows you to play visitor recordings directly from Intercom.
You can see what are customers doing on your website while you are chatting with them. This gives you precious context about the customers while supporting them and allows you or your support team easily verify customer’s story when they report a bug or an issue on your website. Instead of a lengthy conversation with the customer and deciphering what exactly happened you can simply watch a recording. Based on these insights you can immediately forward given issue to your development team so they can fix it.
You need to have both Smartlook and Intercom installed on your website.
Log into Smartlook and go to your Account settings.
Go to Integrations tab. If you have multiple projects in Smartlook, choose the one you want to connect with Intercom and click Authorize.
You will get redirected to Intercom. Click Authorize access to confirm Smartlook connection.
You will get redirected back to Smartlook, where you can see the integration is enabled.
Start chatting with your customers in Intercom and see Smartlook recordings in user detail.
Get in touch with us if you have any questions or feedback about the integration.
We will be happy to help.