Pick your perfect package
All plans start with a 10-day trial. And support both web and mobile app platforms.
Free
For personal useFree
Get started-
Sessions/month
Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.1,500 -
Data history
Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.1 month -
Events
Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.2 -
Funnels
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.1 -
Heatmaps
See how your users move around, scroll, and click/tap on your website or mobile app. You can also click on an area to see the exact statistics.3 -
Session vault
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
-
Standard integrations
Standard integrations include Google Analytics and Slack (web projects) / Slack (mobile app projects). -
Premium integrations
This feature is available only for website projects.
At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee. -
DevTools
This feature is available only for website projects.
Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording. -
Enterprise features
If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.
Startup
Start-up your growth!-
Sessions/month
Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.5,000(Upgradable to 25,000) -
Data history
Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.1 month -
Events
Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.4 -
Funnels
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.1 -
Heatmaps
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.10(Upgradable to 100) -
Session vault
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want. -
Standard integrations
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want. -
Premium integrations
This feature is available only for website projects.
At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee. -
DevTools
This feature is available only for website projects.
Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording. -
Enterprise features
If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.
Recommended
Business
More data, deeper analysis-
Sessions/month
Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.15,000(Upgradable to 200,000) -
Data history
Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.1 month(Upgradable to 12 months) -
Events
Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.12(Upgradable to 60) -
Funnels
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.4(Upgradable to 20) -
Heatmaps
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.30(Upgradable to 100) -
Session vault
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
-
Standard integrations
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want. -
Premium integrations
This feature is available only for website projects.
At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.add-on -
DevTools
This feature is available only for website projects.
Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.add-on -
Enterprise features
If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.
Ultimate
Tailor-made solution-
Sessions/month
Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.Custom -
Data history
Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.Custom -
Events
Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.Custom -
Funnels
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.Custom -
Heatmaps
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.Custom -
Session vault
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want. -
Standard integrations
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want. -
Premium integrations
This feature is available only for website projects.
At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.add-on -
DevTools
This feature is available only for website projects.
Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.add-on -
Enterprise features
If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.add-on
15-day money-back guarantee. If you are not 100% satisfied, we’ll give you your money back.Compare our plans in more detail
FreeStartupBusinessUltimate
Recordings
Sessions/month
Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.
1,500
Up to 25,000
Up to 200,000
Custom
Visitor journey
If a visitor comes to your website multiple times, you’ll see all their visits in one place in your dashboard. This gives you a broader context of your visitors’ behaviors.
Always-on recording
With free account you can record only 10 users at the same time. With Startup and Business packages you record everyone until you deplete your monthly visitor limit.
Recording platform
Web, iOS, Android
Sharing recordings
Share recordings easily with your colleagues, so that you can follow up on them quickly (e.g., fixing a bug, changing a copy, or doing more detailed analysis).
Filters applied simultaneously
Recording filters will enable you to quickly find the specific recordings you’re most interested in.
2
5
10
Custom
Filters using API
API recording filters will enable you to filter out your recordings through customized dimensions (e.g., user ID, order ID, product ID, etc.).
Session vault
A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Notes
Spot something fascinating in a recording? Jot it down within the recording, and you can search by it later! No more forgetting key actions and behaviours!
Unlimited*
Support for Ajax and single-page apps
This feature is available only for website projects.
We support all of the latest front-end frameworks (e.g., AngularJS, React, Ember).
DevTools
This feature is available only for website projects.
Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.
add-on
add-on
Supported frameworks
This feature is available only for native mobile application projects.
iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic and Xamarin
Rendering modes
This feature is available only for native mobile application projects.
Rendering mode allows you to choose how are your data recorded. You can record the whole screen, anonymized screen or you can record in wireframe modes. Learn more
Recording quality
This feature is available only for native mobile application projects.
Recording quality
Low
Low
Low / Mid / High
Low / Mid / High
Frame rate
This feature is available only for native mobile application projects.
Frame rate (in frames per second, or fps) states how often Smartlook takes a snapshot of the screen. The higher the frame rate, the smoother the recording of UI changes. Learn more
Heatmaps
Heatmaps
See how your users move around, scroll, and click/tap on your website or mobile app. You can also click on an area to see the exact statistics.
3
10(Upgradable to 100)
30(Upgradable to 100)
Custom
Historical data in heatmaps
You can populate a heatmap with data immediately when you create it with retroactively stored data. This way, your heatmaps are ready immediately.
Better heatmaps precision
This feature is available only for website projects.
The more visits you have in your heatmap, the better the insights. Once your heatmap collects data from your chosen number of visits, create a new heatmap to continue tracking.
Different types of visitors in heatmaps
This feature is available only for website projects.
New visitors behave differently from returning visitors, so create separate heatmaps that give you more accurate info about your visitors.
Sharing heatmaps
This feature is available only for website projects.
Share a heatmap easily with your colleagues, so that you can follow up on them quickly (e.g., fixing a bug, changing a copy, or doing more detailed analysis).
Analytics
Events
Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.
2
4
12(Upgradable to 60)
Custom
Funnels
Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.
1
1
4(Upgradable to 20)
Custom
Export graphs
Export event graphs with the click of a button.
Merge events
Say you have 5 buttons with different texts but all send users to the same place — you can now merge all of those buttons and see the data for them all in one merged event.
Event picker
This feature is available only for website projects.
The event picker collects all events on your pages and mobile apps so you can track anything and everything automatically and without a developer. As easy as hover and click.
Data access
Data history
Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.
1 month
1 month
Up to 12 months
Custom
Retroactive data
Not tracking something you should be? No problem! Depending on your history limit, you can populate heatmaps and events with retroactive data immediately. No need to wait.
API and user identification
Use our API to show real user info (their name, email, etc.) in each video recording. Or use it to build your own custom events if you find your app or website requires.
Standard integrations
Standard integrations include Google Analytics and Slack (web projects) / Slack (mobile app projects).
Sampling
Determine a ratio of your traffic to be recorded. This option is only available for projects with very large traffic & upon discussion with our sales team.
add-on
add-on
Public REST API
You can use the API to further analyze data of your visitors and do a deeper exploration of values collected by Smartlook. Learn more
add-on
add-on
Premium integrations
This feature is available only for website projects.
At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.
add-on
add-on
Privacy and compliance
Personal data anonymization
For extra security, Smartlook now blocks numbers, spaces, or dashes that are in an 8-character sequence (e.g., phone numbers, credit card numbers, etc.).
GDPR compliance
Smartlook is 100% GDPR compliant. For more information, you can check out our GDPR Help Section.
Audit Log
Audit log in Smartlook records whole user history. Together with user login trail you will also have overview of all events including creation, edit and deletion.
Access to censored data
If you want to use our API and ID your users, you need to agree to a Data Processing Agreement (DPA) with Smartlook
Administration and support
Projects
You can track multiple projects with all our plans. Feel free to set up new project for any app/web that you would like to track. But you should note that the sessions/month, events, heatmaps, etc. are shared across all your projects.
Unlimited*
Team members
Smartlook is not limiting the number of members within organization. You can share recordings and heatmaps with your colleagues without the need for creating a separate account for them.
Unlimited*
Live chat support
Live chat support is available for Business users between 8:00 AM and 10:30 PM (Central European Time). We’re online every workday (Mon–Fri).
Single Sign-on
Smartlook supports single sign-on (SSO) using the SAML 2.0 protocol. SSO will allow members of your organization to access Smartlook via the identity provided by your SAML identity provider. Learn more
add-on
Custom paperwork
Review and processing of custom agreements, questionnaires, DPA, etc.
add-on
Frequently asked questions
Can I try Smartlook for free?
Yes! All packages include a 10-day free trial with all the features in the Business package. The only difference is that the trial is limited to 5,000 visits.
You don’t need to enter your credit card to start. After the trial ends, you can choose to either purchase a paid plan or downgrade to the free package.
You don’t need to enter your credit card to start. After the trial ends, you can choose to either purchase a paid plan or downgrade to the free package.
What’s the difference between recording mobile websites and mobile apps?
We record mobile websites within a web project, meaning that it’s a website that is viewed on a mobile device. It is tracked normally with the Smartlook script. Mobile apps, on the other hand, are recorded via the SDK for iOS and Android. You will need to track mobile apps within a mobile app project.
What happens to my data after the history expires?
Availability of your data depends on your package. The system automatically deletes data that gets older than your history. So when you want to view data that are 2 months old and your package has only 1 month of history, you won’t find it in Smartlook. This is why it’s ideal to buy packages with a slightly longer history so that you can always access the data you need.
How many websites or applications can I record in one account?
It depends. If you’re using the Free package, you can work with 3 projects. It’s good to note that the 1,500 visit limit is shared across your projects. If you choose Startup or Business, the project limit is higher, but the visit limit sharing applies there, too.