Pick your perfect package

All plans start with a 10-day trial. And support both web and mobile app platforms.

Free

For personal use

Free

Get started

Sessions/month

Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.

1,500
Data retention

Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.

1 month
Events

Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.

2
Funnels

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

1
Heatmaps

See how your users move around, scroll, and click/tap on your website or mobile app. You can also click on an area to see the exact statistics.

3
Session vault

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Standard integrations

Standard integrations include Google Analytics and Slack (web projects) / Slack (mobile app projects).
Premium integrations

This feature is available only for website projects.

At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.
DevTools

This feature is available only for website projects.

Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.
Enterprise features

If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.

Startup

Start-up your growth!

Starting at

$ 39 / monthly

Build a Startup plan

Sessions/month

Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.

5,000(Upgradable to 25,000)
Data retention

Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.

1 month
Events

Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.

4
Funnels

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

1
Heatmaps

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

10(Upgradable to 100)
Session vault

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Standard integrations

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Premium integrations

This feature is available only for website projects.

At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.
DevTools

This feature is available only for website projects.

Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.
Enterprise features

If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.

Recommended

Business

More data, deeper analysis

Starting at

$ 111 / monthly

Build a Business plan

Sessions/month

Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.

15,000(Upgradable to 200,000)
Data retention

Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.

3 months(Upgradable to 12 months)
Events

Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.

12(Upgradable to 60)
Funnels

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

4(Upgradable to 20)
Heatmaps

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

30(Upgradable to 100)
Session vault

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Standard integrations

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Premium integrations

This feature is available only for website projects.

At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.

add-on
DevTools

This feature is available only for website projects.

Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.

add-on
Enterprise features

If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.

Ultimate

Tailor-made solution

Contact sales

Sessions/month

Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.

Custom
Data retention

Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.

Custom
Events

Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.

Custom
Funnels

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

Custom
Heatmaps

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

Custom
Session vault

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Standard integrations

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.
Premium integrations

This feature is available only for website projects.

At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.

add-on
DevTools

This feature is available only for website projects.

Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.

add-on
Enterprise features

If requested, we’re able to set up single sign-on, custom paperwork, sampling or Public REST API.

add-on

15-day money-back guarantee. If you are not 100% satisfied, we’ll give you your money back.

Compare our plans in more detail

Plan details

Free

Get started

Startup

Starting at

$ 39 / monthly

Build a plan

Business

Starting at

$ 111 / monthly

Build a plan

Ultimate

Contact sales

Recordings

Sessions/month

Select a number of visits that are slightly more than your usual monthly traffic to make sure you record everyone. Monitor your traffic in your dashboard.

1,500

Up to 25,000

Up to 200,000

Custom

Visitor journey

If a visitor comes to your website multiple times, you’ll see all their visits in one place in your dashboard. This gives you a broader context of your visitors’ behaviors.

Always-on recording

With free account you can record only 10 users at the same time. With Startup and Business packages you record everyone until you deplete your monthly visitor limit.

Recording platform

Web, iOS, Android

Sharing recordings

Share recordings easily with your colleagues, so that you can follow up on them quickly (e.g., fixing a bug, changing a copy, or doing more detailed analysis).

Filters applied simultaneously

Recording filters will enable you to quickly find the specific recordings you’re most interested in.

Custom

Filters using API

API recording filters will enable you to filter out your recordings through customized dimensions (e.g., user ID, order ID, product ID, etc.).

Session vault

A session vault allows you to save selected recordings for a longer period than your current data history. Thanks to that, you’re able to store important recordings and watch them anytime you want.

Notes

Spot something fascinating in a recording? Jot it down within the recording, and you can search by it later! No more forgetting key actions and behaviours!

Unlimited*

Support for Ajax and single-page apps

This feature is available only for website projects.

We support all of the latest front-end frameworks (e.g., AngularJS, React, Ember).

DevTools

This feature is available only for website projects.

Make your devs’ lives easier with a built-in JavaScript console that displays a detailed list of errors that occurred in a visitor’s browser. See all errors when you play a visitor’s recording.

add-on

Supported frameworks

This feature is available only for native mobile application projects.

iOS, Android, React Native, Unity, Unreal, Flutter, Cocos, Cordova/Ionic and Xamarin

Rendering modes

This feature is available only for native mobile application projects.

Rendering mode allows you to choose how are your data recorded. You can record the whole screen, anonymized screen or you can record in wireframe modes. Learn more

Recording quality

This feature is available only for native mobile application projects.

Recording quality

Low

Low / Mid / High

Frame rate

This feature is available only for native mobile application projects.

Frame rate (in frames per second, or fps) states how often Smartlook takes a snapshot of the screen. The higher the frame rate, the smoother the recording of UI changes. Learn more

Heatmaps

See how your users move around, scroll, and click/tap on your website or mobile app. You can also click on an area to see the exact statistics.

10(Upgradable to 100)

30(Upgradable to 100)

Custom

Historical data in heatmaps

You can populate a heatmap with data immediately when you create it with retroactively stored data. This way, your heatmaps are ready immediately.

Better heatmaps precision

This feature is available only for website projects.

The more visits you have in your heatmap, the better the insights. Once your heatmap collects data from your chosen number of visits, create a new heatmap to continue tracking.

Different types of visitors in heatmaps

This feature is available only for website projects.

New visitors behave differently from returning visitors, so create separate heatmaps that give you more accurate info about your visitors.

Sharing heatmaps

This feature is available only for website projects.

Share a heatmap easily with your colleagues, so that you can follow up on them quickly (e.g., fixing a bug, changing a copy, or doing more detailed analysis).

Analytics

Events

Track any event (anything your users do) with Smartlook. Thanks to our visual editor you don’t even need programmers in most cases.

12(Upgradable to 60)

Custom

Funnels

Build conversion funnels that tell you exactly when, where, and why your users churn. Funnels pair with recordings, so you can see where you lose users — and fix the issue.

4(Upgradable to 20)

Custom

Export graphs

Export event graphs with the click of a button.

Merge events

Say you have 5 buttons with different texts but all send users to the same place — you can now merge all of those buttons and see the data for them all in one merged event.

Event picker

This feature is available only for website projects.

The event picker collects all events on your pages and mobile apps so you can track anything and everything automatically and without a developer. As easy as hover and click.

Data access

Data history

Determine how long you need to keep your data for. It’s best to buy more data history from the start in case you want to analyze things older than your history limit. We cannot retrieve any data the system has already deleted.

1 month

Up to 12 months

Custom

Historical data

Not tracking something you should be? No problem! Depending on your history limit, you can populate heatmaps and events with retroactive data immediately. No need to wait.

API and user identification

Use our API to show real user info (their name, email, etc.) in each video recording. Or use it to build your own custom events if you find your app or website requires.

Standard integrations

Standard integrations include Google Analytics and Slack (web projects) / Slack (mobile app projects).

Sampling

Determine a ratio of your traffic to be recorded. This option is only available for projects with very large traffic & upon discussion with our sales team.

add-on

Public REST API

You can use the API to further analyze data of your visitors and do a deeper exploration of values collected by Smartlook. Learn more

add-on

Premium integrations

This feature is available only for website projects.

At the moment, Premium integrations include the following tools: Intercom, Mixpanel, Piwik PRO, Sentry, and Zendesk. These integrations can be turned on for Business and Ultimate plans for a fee.

add-on

Privacy and compliance

Personal data anonymization

For extra security, Smartlook now blocks numbers, spaces, or dashes that are in an 8-character sequence (e.g., phone numbers, credit card numbers, etc.).

GDPR compliance

Smartlook is 100% GDPR compliant. For more information, you can check out our GDPR Help Section.

Audit Log

Audit log in Smartlook records whole user history. Together with user login trail you will also have overview of all events including creation, edit and deletion.

Access to censored data

If you want to use our API and ID your users, you need to agree to a Data Processing Agreement (DPA) with Smartlook

Administration and support

Projects

You can track multiple projects with all our plans. Feel free to set up new project for any app/web that you would like to track. But you should note that the sessions/month, events, heatmaps, etc. are shared across all your projects.

Unlimited*

Team members

Smartlook is not limiting the number of members within organization. You can share recordings and heatmaps with your colleagues without the need for creating a separate account for them.

Unlimited*

Live chat support

Live chat support is available for Business users between 8:00 AM and 10:30 PM (Central European Time). We’re online every workday (Mon–Fri).

Single Sign-on

Smartlook supports single sign-on (SSO) using the SAML 2.0 protocol. SSO will allow members of your organization to access Smartlook via the identity provided by your SAML identity provider. Learn more

add-on

Custom paperwork

Review and processing of custom agreements, questionnaires, DPA, etc.

add-on

* Team members, projects and notes are practically unlimited. However, there has to be a limit for technical reasons—but it’s set so high, that it’s highly unlikely that you’ll reach it.

Frequently asked questions

Can I try Smartlook for free?

Yes! All packages include a 10-day free trial with all the features in the Business package. The only difference is that the trial is limited to 5,000 visits.

You don’t need to enter your credit card to start. After the trial ends, you can choose to either purchase a paid plan or downgrade to the free package.

What’s the difference between recording mobile websites and mobile apps?

We record mobile websites within a web project, meaning that it’s a website that is viewed on a mobile device. It is tracked normally with the Smartlook script. Mobile apps, on the other hand, are recorded via the SDK for iOS and Android. You will need to track mobile apps within a mobile app project.

What happens to my data after the history expires?

Availability of your data depends on your package. The system automatically deletes data that gets older than your history. So when you want to view data that are 2 months old and your package has only 1 month of history, you won’t find it in Smartlook. This is why it’s ideal to buy packages with a slightly longer history so that you can always access the data you need.

How many websites or applications can I record in one account?

It depends. If you’re using the Free package, you can work with 3 projects. It’s good to note that the 1,500 visit limit is shared across your projects. If you choose Startup or Business, the project limit is higher, but the visit limit sharing applies there, too.

Pick your perfect package

Free

Free

Sessions/month

Data retention

Events

Funnels

Heatmaps

Session vault

Standard integrations

Premium integrations

DevTools

Enterprise features

Startup

$ 39 / monthly

Sessions/month

Data retention

Events

Funnels

Heatmaps

Session vault

Standard integrations

Premium integrations

DevTools

Enterprise features

Business

$ 111 / monthly

Sessions/month

Data retention

Events

Funnels

Heatmaps

Session vault

Standard integrations

Premium integrations

DevTools

Enterprise features

Ultimate

Sessions/month

Data retention

Events

Funnels

Heatmaps

Session vault

Standard integrations

Premium integrations

DevTools

Enterprise features

Startup

Business

Compare our plans in more detail

Plan details

Startup

Business

Frequently asked questions