Smartlook records all of your visitors and automatically detects every interaction as an event. To harness this amount of data quickly - Smartlook provides you with the strongest list of filters of any analytical toolkit, giving you limitless segments and immediate answers to the questions you’ve been asking.
Thanks to the use of our API, our customers can send any additional information about users to Smartlook. This gives you the flexibility to add: invoice numbers, brands, packages - any property you like to Smartlook. In accordance with GDPR, the filtration options are limited only by your imagination.
Smartlook also combines data from multiple user visits to give you a comprehensive overview of their behavior on the web across multiple devices. By having the complete picture of the user’s journey, it’s possible to unlock behavior patterns and systematically identify potential problems.
Smartlook helps us to close support tickets faster
Smartlook has a big impact on scaling conversations with a small team. It cuts down on time needed to close a support ticket and prevents going back and forth constantly.
Thanks to Smartlook we also know what confuses users and where to improve our UX and our documentation. Both help our clients to become autonomous and Livestorm to be self-service.