Qualitative analytics for websites and mobile apps

Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.
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Kiwi.com
Miele
O2
Conrad
1st place G2 Crowd - Users loves us
Hyundai
Kiwi.com

Discover the power of qualitative analytics

Your data in complete context
Recordings
Recordings
Heatmaps
Heatmaps
Events
Events
Funnels
Funnels

Our unique features

Always-on visitor recordings

See your website through your visitors’ eyes. Visitor recording is always on, which means you’ll catch every visitor that comes to your page. Watch replays to discover what your visitors interact with and what makes them leave.
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Always-on visitor recordings

Heatmaps

Get superior UX insights and understand user behavior better. Where are your visitors clicking? How far do they scroll? What do your new visitors do differently from returning ones? Get answers with heatmaps.
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Heatmaps

Automatic event tracking

Once you start using Smartlook, all events on your pages are tracked, so you never miss out on events data. With built-in tools, you don't need a developer to help you with events — you can do it all yourself.
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Automatic event tracking

Conversion funnels

Get peak clarity with funnels and built-in recordings at every step. If you see a massive drop between steps in your funnel, Smartlook will show you recordings of the visitors that churned between these steps.
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Conversion funnels
Make better decisions with an insider look at your visitors
Increase revenue and ROI
Decrease churn and retain users
Improve customer experience
Smartlook is ideal for ...
E-commerce
SaaS
Digital agencies
Services
Travel
Education
Healthcare
Media
Gaming
Much more
More than 200,000 happy customers
CEO Petr Kovacik
We were watching users trying to log in on our website, and they kept getting error messages. I sent the Smartlook video to our programmers to find out what was causing it. Suddenly, the problem was fixed! This is so much more than just looking at statistics.
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UX Specialist David Marecek
Before user recording tech, there wasn’t a good way for UX specialists to see what visitors were doing, so it was difficult to understand their behaviors. Insights from Smartlook give us around 10 improvement suggestions for each client.
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Project Manager Marco Poziello
I love checking how our visitors interact with our website; it's amazing. It helps us organize our content and layout to make it easier for our users. Thanks to Smartlook, we reorganized our website, and it works so much better now.
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Support Alzbeta Palowska
Smartlook allows us to verify customer issues in a way that wasn’t possible before, and it's the only solution with always-on recording. We can record all elements of our complex website, such as our dynamic map for flight search.
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Easily integrate Smartlook with the products you’re using
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