Introducing crash reports

Introducing crash reports

Vojtech Sibor
Vojtech Sibor (Smartlook Team)  |  Last updated: Jul 10, 2023
1 min read
Stop replicating crashes. Instead, watch recordings of sessions where a crash occurred to see what preceded it. A picture is worth 1,000 words - this is especially true when talking about crash reporting.

If you’re a mobile app developer, you’re probably using a tool for crash reporting. But what if we told you that you can see much more than just the part where a crash occurred? Let’s take a closer look at how crash reports work, including why you should use them. 

Smartlook’s crash reports feature is now available on both Android and iOS.

Crash reports enable you to:

  • Review the exact steps that led to a crash through session recordings
  • Access stack trace reports for quick bug identification and detailed crash analytics
  • Stop reproducing crashes manually
  • Mark resolved crashes as ‘done’ 
  • Increase app stability and its position in app store/google play 

Existing crash reporting tools only locate crashes and detect bugs. They don’t tell you why a crash occurred. QA teams must reproduce crashes and report them to developers manually — what a waste of precious time! Our crash report feature – connected to session recordings – displays everything you need to know to successfully fix bugs

Crash reports are primarily made by developers, for developers — that’s why they’re great for accurately tracking crashes. They also enable QAs to ditch the manual crash reproduction process. Customer support and POs also benefit from a better understanding of user behavior. In other words, crash reports give you more insight into bugs. If a user reports a bug, you can see what occurred during their session, thanks to their unique ID.

Crash reports can now be found in the main left menu of your SL app.

Vojtěch Šibor
Vojtěch Šibor

is a Product Marketing Manager at Smartlook. Vojtech is a marketer with product blood running through his veins. He always knows about all the new features and what's coming up. Sometimes he talks about brand stuff and makes sure that the communication is consistent.

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